All organisations have processes in order to deliver services and products. Many of these processes have been unchanged for years, some created without any planning, while the products and services that they support have changed beyond recognition.
BPR is the analysis and redesign of processes within and sometimes between enterprises – depending on the organisational level at which BPR is conducted. BPR involves the total creative rethinking of one or more of a company’s key business processes.
Process maps are a tool that can be used for BPR. They provide an illustration of the way in which organisations complete a variety of activities in order to meet their customer requirements. The process model can be designed at a departmental level – showing the systems, documents, roles (i.e. personnel) and interdependencies of a department – that facilitate an activity being completed.
Usually it is more about improving performance than reducing cost, the benefits generally arise in: